Terms & Condition

West Malaysia buyer

  1. Fresh & Frozen item only able to deliver to klang valley area only, to check if you are within klang valley area, please contact us:
  2. There are 2 delivery options for Klang Valley Buyer to receive their grocery, 1st is by easyparcel, you may expect your parcel to receive within 5-7 working days. 2nd is arrange by seller, for orders placed before 3pm you will receive your item on the same day. 
  3. Item will be wrap with bubble wrap and double checked before we ship out, we will ship out parcel within 24hours from the date order is placed. Except on Sunday and Public Holiday, parcel will be ship within 48 hours when the parcel is placed on Sunday/Public Holiday 

East Malaysia Buyer

  1. Only dried item is allowed 
  2. Liquid item such as soy suace, vinegar and etc is not allowed to ship to your area.
  3. for east malaysia buyer please expect 10-15 working days to receive your parcel during non peak season, 15-20 working days to receive your parcel during peak season. Peak season such as Festival season.
  4. There's no return and refund is available for east malaysia buyer.
  5. Kindly inquire with our customer service team if you have any question. Customer service working hour is from Monday - Saturday, 9am to 6pm. Except on Public Holiday

Return & refund

  1. To be eligible for a return & refund, you must first contact us, and our team will perform our verification procedures.
  2. Your item must be unused and in the same condition that you received it.
  3. Your item must be in the original packaging.
  4. Your item needs to have the receipt or proof of purchase.
  5. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your item after inspection.verification procedures.
  6. If your return is approved, we will then contact you further to allow you for a refund.
  7. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  8. If you receive a refund, the cost of return shipping will be deducted from your refund.
  9. Please contact us if you need further informaton on return and refund procedures
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